By placing an order through this website, you agree to the terms and conditions set for the below. Please read through these terms carefully before placing your order and print a copy for future reference. Please also read our Privacy Policy regarding personal information provided by you, which is incorporated herein by reference.
shipping policy
Orders placed Monday – Friday before 3pm PST ship the next buisness day. But may sometimes ship 2-3 business days after item has been ordered. We make a concerted effort to keep our inventory 100% accurate as we run a live inventory with our website. Therefore when you choose a product the website will display whether or not the product you are ordering is available or out of stock. If an item is out of stock and you decide to order it we will call or e-mail you within 24 business hours letting you know the status of your order. Our goal is always to get your order out to you as fast as possible. Please note we do not split shipments so if you order an out of stock item we will wait for that item to return to stock before shipping your order.
Shipping in the 48 Contiguous United States:
Standard shipping is 5 – 8 business days in the 48 contiguous states only: Although we call this standard shipping these packages may reach 99.6% of the country within 5 business days!
USPS Next Day Air and USPS 2-3 Day Priority Shipping are available for additional charges. The fees for these methods are calculated based on the weight and destination of the package.
free shipping
If an item is marked for free shipping it will get you free shipping on just that item, so if you order just that item or other items marked for free shipping your order ships free. If you order other items not marked for free shipping the weight of the item marked for free shipping is not included the weight of your package and will be billed the flat rate.
intentional shipping
When shipping internationally there will have a flat rate of $10.00 USD. When having multiple items shipping will vary depending on the items weight. International orders placed Monday- Friday before 3pm PST ship the next day. International shipments take about 5-8 business days to arrive but may vary depending on the country that is it being shipped to. For future reference, please note it is your responsibility to know the laws of your country in terms of what can and cannot be shipped to you. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs Office to see if your country permits the shipment of our products to your country. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. We are not responsible for any tariffs or customs regulations.
You can cancel your order before the shipping period by Emailing customerservice@kronis-us.com
By entering your account information and clicking the SUBMIT button, you agree to the offer terms and authorize KRONIS, LLC to charge your account on the terms described above.
Please be advised that your account may be debited by our international merchant account, and your issuing bank may charge a small international processing fee. Please be advised that KRONIS, LLC is not responsible for any processing fees that your bank may impose on your account.
Return / refund policy
Shipping and processing fees are non-refundable. All sales are final.
Please note that we cannot process packages marked “Return to Sender”. Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers can be obtained by emailing customerservice@kronis-us.com
Customer Care Hours are Monday-Friday 9am-6pm PST. Write the RMA number on the outside of the shipping package, and send the product back to our fulfillment center at the address listed below. All returns must be received within thirty (30) days of the date you originally ordered the product. All items must be in its original form, items can not be used, as this will not be accepted for a return. Contact latex film can not be removed in order to get an exchange or refund. In order for your refund to be processed, the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date. You are responsible to pay for return shipping. Once the fulfillment center has received the package, the refund will be processed. Your refund will be credited back to the credit card you used at time of purchase, and may take up to 3-5 business days from the time the product arrives at our facility depending on the speed of the processing bank.
defective products
At KRONIS, LLC, we stand behind all of our products. If your product has a material or workmanship flaw, service options may be available. KRONIS, LLC is not responsible for normal wear and tear on items. Normal wear and tear items will not be refunded.
If for any reason you are dissatisfied with your KRONIS, LLC product, simply call Customer Care at to cancel. You will need to generate a Return Merchandise Authorization (RMA) number and return all open and unopened products. Customer is responsible for return postage.
Questions? Contact a Customer Care Representative by emailing customerservice@kronis-us.com
Address the return package to:
Kronis, LLC
Attn: (Product Name)
5420 spencer rd
Cleveland, OH, 44124